Shipping policy

Coverage

We currently ship to 48 states in the United States, excluding Alaska and Hawaii, Quotes available upon request. 

Shipping Costs

We offer free standard shipping on all orders, with no hidden fees or additional delivery charges.

Shipping Times

Handling Time: 0-2 business days (M-F)
Transit Time: 1-12 weekdays (M-S)
Total Estimated Delivery: approximately 1-14 business days. (M-F)
Processing: Orders are processed and shipped Monday through Friday. Our daily cut-off time is 12:00 AM PST.

Please note: Delivery times are estimates and may be affected by unforeseen factors such as weather conditions or carrier delays.

Shipping Methods

  • Carriers: We partner with carriers such as UPS, FedEx, USPS, Estes Freight, or Pilot Freight, depending on the size and weight of the shipment.
  • Tracking: Once your order is shipped, you will receive an email with a tracking number and instructions on how to follow your shipment’s progress.

Important Policy Information

1. Post-Delivery Inspection (48 Hours)

Please carefully inspect your entire order for any damage or missing parts within 48 hours of delivery.

The 48 hour inspection window specifically requires verification of:

  • Damage to the product pieces inside the box.

  • Any missing parts or components.

If you report damage or missing item(s) within these 48 hours, complimentary replacement parts will be provided after we complete our quick damage assessment.

If damage or missing part(s) are reported after the 48 hour limit, the merchandise will not qualify for complimentary replacement, but replacement parts can still be purchased.

For any post-delivery damage or missing part(s), please contact info@storagedayshop.com immediately.

2. Signing for Approved Delivery

When you meet your delivery driver, you are required to sign the delivery receipt.

Immediate Action: Before signing, you are required to visually inspect the exterior of the package for damage. If damage to the exterior is observed, please write "Damaged" on the receipt before signing.

3. Refusing Damaged Delivery

If the exterior packaging appears to be severely damaged upon arrival, you have the option to refuse the delivery.

If you choose to refuse the delivery, or if you sign for a package and note "Damaged" on the receipt, please contact info@storagedayshop.com immediately so your return shipment can be anticipated for next steps.

Delivery Obstacles and Address Liability

  • Curbside Access: We are not liable for restrictions caused by geographical limitations, inaccessible roads (dirt, low wires, low clearances), local covenants, or weight restrictions that prevent successful delivery to your curb.

  • Undeliverable Items: We are not responsible for shipping costs resulting from undeliverable item(s) for any reason. These shipping costs will be deducted from your refund, along with a restocking fee.

  • Special Fees: We are not liable for special delivery fees required to access remote areas or locations needing specialized equipment or handling. These fees are the customer's responsibility.

  • Address Changes: If an address change is requested after the item has shipped, the customer is required to pay all redirection fees.

Contact Us

Customer Service Support Hours: M-F, 9 AM - 5 PM, PST, USA.

Product Sales Support Hours: M-F, 9 AM - 5 PM, PST, USA.

Contact Us: Contact
Email: info@storagedayshop.com
Phone: (949) 436-4472

Business Name: Storage Day Shop
Tax number: 84-2775562
Address: 1278 Glenneyre Street, Laguna Beach, California, 92651, United States