FAQ

Shipping Information

What locations do you ship to?
We currently ship to 48 U.S. states, excluding Alaska and Hawaii.

Do you offer free shipping?
Yes, we offer free standard shipping on all orders. There are no hidden fees or additional delivery charges.

Which carriers do you use?
We partner with carriers, including UPS, FedEx, USPS, Estes Freight, and Pilot Freight, depending on the size and weight of your shipment.

How can I track my order?
Once your order is shipped, you will receive an email with a tracking number and instructions to monitor your shipment’s progress.

How long will my order take to arrive?

  • Handling Time: 0-2 business days (M-F)

  • Transit Time: 1-12 weekdays (M-S)

  • Total Estimated Delivery: approximately 1-14 business days. (M-F)

  • Processing: Orders are processed and shipped Monday through Friday. Our daily cut-off time is 12:00 AM PST.

Please note: Delivery times are estimates and may be affected by factors like weather conditions or carrier delays.

What if my order is lost or damaged?
If your order arrives damaged or is lost in transit, contact us at info@storagedayshop.com or call (949) 237-2760. We will work with the carrier to investigate and resolve the issue promptly.

Returns & Refunds

Return Policy

  • Return Window: Returns are accepted for 30 days from the date you receive your item.

  • Item Condition: To qualify for a return, the item must be unused, unassembled, and in its original, new condition. You must include all original parts, manuals, and packaging materials.

  • How to Start: You must first email info@storagedayshop.com to get a return authorization. We cannot accept any item(s) sent back without our prior approval.

  • Shipping Responsibility: We will coordinate the pickup from your original delivery address. You are responsible for the round-trip shipping costs.

  • Inspection: Warehouse staff will check all returned item(s). We will issue no credit if the item(s) show any signs of use, assembly, or damage (including damage from poor repackaging), etc.

  • Unauthorized Returns: If an item(s) is returned without approval or fails inspection, it may be sent back to you at your expense.

  • Restocking Fee: Please note that all accepted returns are subject to a 20% restocking fee, which will be deducted from your final refund amount.

Refund Policy

  • Refund Timeline: Your refund process begins only after your returned item is fully inspected and formally approved by the warehouse.

  • Processing: The refund will be issued to your original payment method within 10 days of the return being approved.

  • Exchanges: If you wish to exchange an item, please follow the same return process (including authorization) and note in your email that you would like an exchange. Once your return is received and approved, we will assist you in placing a new order for the desired product.

  • Delayed or Missing Refunds: If you have not received your refund within the expected timeframe, please contact us at info@storagedayshop.com so we can assist you.

  • Restocking Fee: A 20% restocking fee will be deducted from your total refund amount for all accepted returns.

Refused Deliveries / Buyer’s Remorse 

  • Policy: Returns or cancellations due to non-carrier reasons (buyer's remorse, non-responsiveness to the delivery company, failure to schedule an appointment, or change of mind) will be treated as a refused delivery.

  • Refund Impact: Refunds for refused deliveries will be the original purchase price minus a 20% restocking fee and round-trip shipping costs.

Delivery Obstacles and Address Liability

  • Curbside Access: We are not liable for restrictions caused by geographical limitations, inaccessible roads (dirt, low wires, low clearances), local covenants, or weight restrictions that prevent successful delivery to your curb.

  • Undeliverable Items: We are not responsible for shipping costs resulting from undeliverable item(s) for any reason. These shipping costs will be deducted from your refund, along with a restocking fee.

  • Special Fees: We are not liable for special delivery fees required to access remote areas or locations needing specialized equipment or handling. These fees are the customer's responsibility.

  • Address Changes: If an address change is requested after the item has shipped, the customer is required to pay all redirection fees.

 

Contact Us

Customer Service Support Hours: M-F, 9 AM - 5 PM, PST, USA.
Product Sales Support Hours: M-F, 9 AM - 5 PM, PST, USA.

Contact Us: Contact
Email: info@storagedayshop.com
Phone: (949) 237-2760

Business Name: Storage Day Shop
Tax number: 84-2775562
Address: 1278 Glenneyre Street, Laguna Beach, California, 92651, United States
Company Phone: (949) 436-4472