FAQ
Shipping Information
What locations do you ship to?
We currently ship to all 50 U.S. states, including Alaska and Hawaii.
Do you offer free shipping?
Yes, we offer free standard shipping on all orders. There are no hidden fees or additional delivery charges.
Which carriers do you use?
We partner with carriers, including UPS, FedEx, and USPS, depending on the size and weight of your shipment.
How can I track my order?
Once your order is shipped, you will receive an email with a tracking number and instructions to monitor your shipment’s progress.
How long will my order take to arrive?
- Processing Time: Orders are processed Monday through Friday, with a cut-off time of 12:00 AM
- Handling Time: 0-1 business days (Monday - Friday).
- Transit Time: 1-6 business days (Monday - Friday).
- Total Estimated Delivery: Approximately 1-7 business days.
Please note: Delivery times are estimates and may be affected by factors like weather conditions or carrier delays.
What if my order is lost or damaged?
If your order arrives damaged or is lost in transit, contact us at info@storagedayshop.com or call (949) 436-4472. We will work with the carrier to investigate and resolve the issue promptly.
Return & Refund Policy
What is your return policy?
We offer a 30-day return window starting from the date you receive your item. Items must be in new or gently used condition with their original packaging. Opened or slightly used items are accepted.
How do I initiate a return?
- Step 1: Email us at info@storagedayshop.com with your order number.
- Step 2: We will send you a return shipping label and instructions.
Who is responsible for return shipping costs?
As a customer, you are responsible for return shipping costs.
Are there any restocking fees?
A 25% restocking fee applies to returns unless the item is defective or damaged during shipping. This fee will be deducted from your refund.
Can I exchange an item?
Yes, follow the same process for returns and mention that you would like an exchange.
What should I do if my order is damaged or incorrect?
Please inspect your order upon delivery. If there are any issues, contact us immediately at info@storagedayshop.com We will evaluate the problem and resolve it promptly.
Refunds
How do you process refunds?
The refund will be processed to your original payment method within 7 business days.
What should I do if my refund is delayed or missing?
If you have not received your refund within the expected timeframe, please contact us at info@storagedayshop.com and we will assist you.
Company Name: Storage Day Shop
Address: 1278 Glenneyre Street, Laguna Beach, California, 92651, United States
Email: info@storagedayshop.com
Phone: (949) 436-4472
Tax number: 84-2775562
Contact Form: Contact
Operating Hours: Monday - Friday, 8:00 AM to 5:00 PM